At True Hair Depot, we are committed to providing the best customer service. If you need assistance, our support team is here to help!
How to Contact Us
For any inquiries, please reach out through the following channels:
- Email: [email protected]
- Phone: 253-988-1930
Common Support Topics
Order Inquiries
If you need help tracking an order, changing details, or canceling an order, please provide your order number, name, and email address.
Shipping Information
We offer various shipping methods, and estimated delivery times depend on your location. Once shipped, you will receive a confirmation email with tracking details.
Refunds & Returns
If you wish to return an item, please follow the procedure outlined in our [Terms and Conditions]. Note: Shipping fees are non-refundable, and all sales on wigs are final.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, contact us within 48 hours of delivery. Provide your order number and photos of the product to help us resolve the issue promptly.
Lost or Stolen Packages
True Hair Depot is not responsible for lost or stolen packages once shipped. Please contact the shipping carrier for further assistance.
Response Time
We strive to respond to all inquiries within 24-48 hours during business days. Please allow additional time during weekends or holidays.
Thank you for choosing True Hair Depot. We are dedicated to ensuring a seamless shopping experience!