Introduction
Welcome to True Hair Depot. By using our website and purchasing our products, you agree to the following terms and conditions. These terms govern your access to and use of our site, as well as your purchase of any products from us. Please read them carefully before making a purchase.
Product Description
True Hair Depot offers a variety of premium human hair products, including extensions, wigs, closures, and other hair accessories. We strive to ensure that all product descriptions are accurate, and we make every effort to represent the quality of our products. However, we cannot guarantee that all information is entirely error-free or that your computer’s display shows the true color of the products accurately.
Pricing
All prices listed on our website are in U.S. dollars. We reserve the right to modify prices at any time without prior notice. The price you pay is the one displayed at the time of purchase. Taxes, duties, and shipping costs may apply, depending on your location, and will be calculated at checkout.
Order Processing and Shipping
We process orders promptly and aim to ship them within the timeframe indicated during checkout. Shipping times may vary depending on your location. Please note that True Hair Depot is not liable for lost or stolen items once they have been shipped. If your package is delayed or missing, please contact the shipping carrier for resolution.
Refund and Return Policy
We understand that returns may be necessary on rare occasions. If you wish to return an item, please follow these guidelines:
- Eligibility: Items must be in their original, unused condition and eligible for resale.
- Procedure: Contact us for instructions on the return process. Once we receive the returned item and inspect it, we will issue a refund if the product meets our criteria.
- Exclusions: All sales are final on wigs. Wigs cannot be returned or refunded under any circumstances.
- Shipping Fees: Please note that shipping fees are non-refundable. You are responsible for the cost of return shipping.
Damages and Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will work with you to resolve the issue by either offering a replacement or issuing a refund, depending on the situation.
Limitation of Liability
True Hair Depot is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. While we take precautions to ensure that the website is safe and secure, we cannot guarantee that it is free from viruses or other harmful components.
Lost or Stolen Items
We are not responsible or liable for lost or stolen items once they have been shipped. These occurrences are rare, but if you encounter this situation, please reach out to the shipping carrier.
Intellectual Property
All content on this website, including images, text, logos, and graphics, is the property of True Hair Depot and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.
Changes to the Terms
True Hair Depot reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting to our website. It is your responsibility to review the terms regularly to stay informed about any updates.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the state in which we operate. By using our website, you consent to the exclusive jurisdiction of the courts of that state.
Contact Information
If you have any questions or concerns regarding these terms and conditions, please feel free to reach out to us via our contact page or email us at [email protected].